Dear Westin Bali,
Greetings from me and my husband, Raynaldo.
Hope this email finds you well.
Please allow me to share my experience of having a wedding in Westin, in particular about the help we had from Mas Dede throughout the process.
We had our wedding back in November 2018, and it was March 2018 the first time we visited the ballroom and were greeted by Mas Dede. At the very first we wanted to have an indoor wedding that could cater 1000 guests (yes since we are Indonesian big family!). After researching several options of venue, we decided right away we wanted to go with Westin just after our first encounter with Mas Dede!
It was the best decision after all. Mas Dede and Westin team were so helpful and dedicated. Although me and our big families were so picky about the food taste and other arrangements, Westin team were very kind to cater all of our needs.
Not forget to mention Mr Anom, Mr Nico, and Mr Mawang who have been really supportive to us, during the preparation until the d-day itself. We were really surprised to see Mr Anom were directly in charge foreseeing the food and banquet service during our wedding. Many of our guests actually messaged me saying that the wedding events were so 'anti-mainstream', and unique. (thanks to Westin team and our Wedding Organizer, Rhapsody Enterprise).
And the last but not least, our complimentary ocean suite! It was perfect to end our tiring wedding preparation and to start our honeymoon. No need to mention the beauty of the suite, but we were amazed by Westin's excellent service & attitude, from housekeeping, room service and front office.
Until now, we actually just celebrated our 2nd wedding anniversary last November back in Westin! And Mas Dede was still doing his very best to cater our needs! (although the needs now are totally for our little baby for sure). We always want coming back to Westin, not only to reminisce our wedding moments, but because of the great service and service from all of the team.
Wish all the Westin team the very best!
Essil & Raynaldo
Dear Mas Dede,
First of all, aku dan mas Tuntas sangat puas dengan persiapan dari awal acara sampai selesai acara.
Satu kata , Excellent ! Bener-bener dibantu banget merancang pernikahan kami seperti yang kami impikan. Terima kasih untuk team Westin Bali ( Mas Dede dan Mbak Ayu) yang sudah menjelaskan dengan ramah dan sangat detail tentang konsep acara wedding di Wedding Fair di Gandaria City , Jakarta. Dari penjelasan yang mendetail itulah kemudian kami tertarik untuk datang ke Westin Bali dalam rangka melihat langsung venue di Westin Resort Nusa Dua Bali.
Wonderful , venue yang ditawarkan benar benar sangat mewah dan berkelas.It was beyond our expectations dan kami putuskan bahwa : Oke, this is the right place and we go for it!
Fasilitasnya sangat mewah dan berkelas, venue di tepi pantai , penataan meja untuk undangan , dekorasi , sound system dan lainnya sangat memuaskan. Service yang diberikan oleh Tim Westin yaitu Mas Dede dan Mbak Ayu yang berperan juga sebagai EO pada saat Wedding Day sangat fantastis. Makanan yang disajikan juga sangat enak, dan teman-teman serta keluarga yang datang juga puas terhadap makanannya, baik rasa maupun kuantitas-nya.
Satu lagi, Acara Fire Dance dan First Dance Wedding-nya really really UNFORGETTABLE.
Thank you Westin Bali, Mas Dede , Mba Ayu and team Wedding ( all the crew ).
You really made our Wedding day.
Tika & Tuntas Widyo
Dear Mas Dede,
Ivan & Amelia Wedding 19 Januari 2020
1. Fasilitas Wedding
Fasilitas wedding yang didapat sangat memuaskan. kami mendapatkan banyak free upgrade dari Mas Dede. Sebagai contoh untuk kamar pengantin yg seharusnya dapat Ocean Suite kita di beri free upgrade ke President Suite. Kemudian untuk kamar grooms yg semula hanya Deluxe pun kami juga mendapatkan free upgrade ke Ocean Suite. Sangat amat memuaskan. Bahkan kami pun juga diberi free breakfast untuk kamar-kamar tambahan yang kami beli tanpa breakfast.
Selain free upgrade kamar, kami juga mendapatkan banyak fasilitas-fasilitas lain for free, seperti ruangan untuk tea pai beserta minum nya, meskipun pada akhirnya kami memutuskan untuk tidak menggunakan ruangan tersebut dikarenakan terlalu jauh bagi orang tua untuk jalan kembali ke bagian depan hotel Westin setelah acara revow di Temple Garden di belakang.
Untuk makanan dan minuman yang disajikan pun sangat memuaskan. Sewaktu test food kami memberi banyak kritikan dan meminta beberapa perubahan untuk menu nya, dan semua dikabulkan dan dieksekusi dengan baik oleh Mas Dede dan chef. Bahkan tanpa adanya tambahan biaya juga. Para tamu pun bercerita bahwa puas akan makanan yang disajikan hari itu.
Selain itu, beberapa fasilitas standar yang didapatkan dari paketan wedding pun secara fleksibel dapat dengan mudah di ubah-ubah (seperti saat saya meminta dekor Hexagonal yang sebelumnya belum pernah di buat oleh Westin Bali untuk bagian belakang Revow by the beach saya), tanpa ada kata "tidak bisa" dari Mas Dede Hal ini membuat kami sangat amat puas dan tenang untuk mempercayakan acara wedding kami di Westin Nusa Dua Bali.
Fleksibilitas untuk menggunakan vendor-vendor dari luar (selain vendor makanan dan minuman) tanpa ada nya tambahan biaya pun juga amat memuaskan kami. Membuat kami lebih bebas dan puas dalam mengatur setiap detail dari acara yang akan dijalankan.
2. Pelayanan Wedding
Untuk pelayanan wedding yang didapatkan sangat memuaskan juga. Dari awal kami bertanya-tanya soal wedding di Westin Nusa Dua dan bertemu dengan Mba Ayu, kami sudah 75% tertarik untuk mengadakan wedding disana. Kemudian besoknya kami kembali lagi ke Westin Nusa Dua untuk bertemu dengan Mas Dede. Setelah bertemu dengan Mas Dede kami semakin yakin untuk mengadakan acara sekali seumur hidup kami di Westin Bali.
Malam setelah bertemu dengan Mas Dede, suami saya langsung memutuskan untuk deal di Westin Bali. Padahal biasanya suami saya orangnya keras, susah mendapatkan "trust" dari dia, tetapi setelah berbincang dengan Mas Dede dan Mba Ayu dia langsung yakin 100% akan mengadakan acara pernikahan kami di Westin Bali. Padahal saat itu sebenarnya kami sedang dalam proses dealing dengan Vendor Venue lain to be honest.
Setelah akhirnya deal, ada beberapa detail yang ingin kami tambahkan dalam acara kami seperti dekorasi tambahan untuk Meja Pengantin, Mas Dede juga memberikan rekomendasi-rekomendasi vendor yang oke untuk eksekusi permintaan kami tersebut.
3. Wedding Team
Untuk Wedding team dari Westin bali sangat baik. Saat Technical Meeting bersama WO, kami menjelaskan apa saja yang menjadi concern kami, detail - detail apa yang kami ingin tonjolkan dan Wedding team dari Westin bali cepat tanggap dan berhasil menjalankan request kami dengan sebaik-baiknya
Pada hari H, Wedding team dari Westin pun standby dan dengan sigap membantu WO kami demi kelancaran acara pernikahan kami. Bahkan WO kami sangat terkejut dan terkagum-kagum dengan pelayanan dari Wedding team Westin Nusa Dua Bali, sehingga mereka juga merekomendasikan Westin Bali juga kepada calon klien mereka.
Overall, fleksibilitas dari Wedding team Westin Nusa Dua Bali lah yang menarik hati kami dari awal. Ditambah pelayanan dan fasilitas yang diberikan sangat worthed dengan harga yang kami bayar.
Kami sangat puas dengan pelayanan yang Westin Bali berikan. Apabila kami diberikan kesempatan untuk mengadakan wedding lagi pasti kami akan mengadakan kembali di Westin Nusa Dua Bali for sure. Kami pun juga mereomendasikan Westin Nusa Dua kepada beberapa teman kami yang ingin mengadakan wedding di Bali tetapi masih belum bertemu venue yang tepat. Kami ingin calon-calon pengantin tersebut merasakan kepuasan yang kami rasakan dari Wedding Team Westin Nusa Dua Bali.
Ivan & Amelia
Dear Saras and team,
Greetings from Haggai! It was a wonderful experience to have worked with the team of Westin Bali. In all my 15 years of organising such global events, this was one of the best experiences with a hotel/resort. I have sent my feedback with all honesty and sincerity to the Westin survey. In none of the segments I could rate less than 10. Please continue the outstanding services you are giving . What impressed me most was that every team member of Westin Bali was willing to go an extra mile when asked for something with gladness . We’ve deeply appreciated your services with such great attitudes.
Heartfelt compliments Mr. Oriol Montal, Mr. Alex Dietzsch, Ms. Subadia Saras , Mr. Ozzie Sugianta, Mr. Anil Kapoor and all Westin members for rendering such a great service.
With Best Regards
Vice President, International Ministry Development of Haggai International
I write to thank you and your team at The Westin Resort Nusa Dua, Bali for the professional and hospitable service provided to the Australian Government delegation during the Bali Process Ministerial Conference, 6-7 August 2018.
I particularly would like to thank AgusHadi and Nicodemus Adrianto for their patience and cooperation in managing our many requests, sometimes at the last minute.
I also thank you for your attentiveness and willingness to respond positively to assist with the unexpected change in the ministerial delegation’s arrival following the earthquake in Lombok. It was extremely helpful to have your calm and helpful approach at that time.
I thank you again and look forward to working with you the future.
On behalf of the team at Red Hat, we would like to thank you for the hospitality and help rendered to us during the recent APAC Partner Conference.
Please also extend my sincere thanks to Lutfi and Marlina, for all their help rendered to us on site and pre event which ensured the smooth delivery and a great experience for all our partners and associates.
Please help relay our gratitude to all the other stakeholders that ensured this event was a success! We truly appreciate it.
We look forward to returning soon!
Regional Events Lead, APAC
We are back at our desks and the first thing I am doing is to write to you.
My heartfelt thanks to you and your team for the outstanding support in the flawless conduct of our dealer conference. This is an important event in our calendar and this support means a lot to us. Every single attendee went back delighted and made a special mention of the wonderful Westin hospitality! Do convey my compliments and gratitude to the teams that made it possible.
It was great to have met you and it would be my pleasure to stay in touch!
Good morning from Singapore.
First of all, thank you so much for supporting our first event ever in Bali and making it so successful!
Without your support, we could not have done this event brilliantly.
Also, I must give a special credit to Lina who had been so dedicated for our event.
She listened to us attentively and coordinated all necessary arrangements in a timely manner for us.
It was so great to working with your team and being delighted with their hospitality and smiles.
Lastly, my client approved that you post our event on social for your marketing purpose. We are more than happy to support you in return too :)
Looking forward to working with you soon.
Shunsuke (Shun) KATO
I find myself thinking about the past week in Bali at the Westin and it leaves me with such a warm, pleasant and satisfied feeling.
I have to thank you and your team for coming together with the coordination, organisation and execution of Flowcrete’s event. Whilst it seemed effortless, I am absolutely sure it is far from the truth.
Nicodemus’ complete dedication to our every ad hoc request / curve ball we threw at him was fulfilled perfectly. In fact he did it with such a pleasant disposition. In my books, Nicodemus is an absolute star!!!
Please thank Lutfi, Nicodemus, Manoj , Maksat and everybody else who helped support Flowcrete’s event. From the start when we arrived to the day we left, we were treated with such respect, thoughtfulness and courtesy. I do apologise for not remembering the names of all your team members whom I met at the briefing. Please thank them and convey my sincere gratitude and appreciation for all their hard work.
The food was absolutely fantastic throughout the entire duration. All my delegates had such good reviews about the entire property. The decor and ambience for the temple garden dinner and not to mention the Summer Beach Dinner was well thought of. This was very different from our past years as we could enjoy the beach and the outdoors as well.
I also have to thank you for allowing us to have the “Special VIP Entrance” with the Vespa. I know this is not usually allowed. That “stunt” was the BEST ever as it gave us the opportunity to include an element of “crazy-fun” celebrating and highlighting Craig’s new appointment as the President of the Flowcrete Group.
I truly appreciate you dropping by our Welcome Dinner and Annual Dinner Party. It meant a lot to me. Thank you for that Bipan. Not to mention suggesting Lia Café. That was such a hit with our senior members of staff. A as gain , this is something very different and local to Bali.
It’s true that gratitude is the memory of the heart. I am extremely grateful to you and your team for a fabulous Sales Conference and Annual Dinner 2016.
Needless to say that I am now utterly and completely in love with The Westin Bali and will definitely come back.
Flowcrete Asia Pacific
My name is Lina Loh and I would like to take this opportunity to provide some feedback on my experience as a guest of The Westin Resort Nusa Dua.
In November 2015, my friends/family and I flew from Sydney Australia to Bali to get married at The Westin Nusa Dua. We chose your venue based on the efficient email responses we have received from our initial wedding packages query.
My experience from the first point of contact with your staff had been a very positive one. Nova had taken over the wedding planner\\\\\\\\\\\\\\\'s job who was initially assisting me (as that staff had since left). Nova was also very efficient, approachable, helpful and friendly. Although we had not met her until we arrived in Bali, we felt the genuine warmth that Nova had through her email correspondence. She was very accommodative in our requests and was thorough in our details.
When i finally met Nova in person at the resort, I was very happy to see that not only is she very pretty and tall, but also a lovely person in life.
Nova was there to assist me in the days leading up to the wedding and also during my special day. Nova and her team were on standby during my ceremony just in case I needed anything.
Although it has almost been one year, I still remember clearly the times where Nova was so helpful to me. Whilst my dinner reception was happening, I panicked and realised that I had forgotten my 2nd wedding dress to change into. Thankfully Nova was there to my rescue. She had kindly rushed from the beach to my hotel room to get my dress for me. I was so grateful for that. I also remember the moment when Nova had personally sent my husband and I off on the day we checked out of the hotel. She kindly said her goodbyes and walked us out of the hotel until we got into our taxi for the airport. Nova had left us with a positive experience that we cannot forget.
Also the wedding packages are as flexible as can be. We requested items such as \\\\\\\\\\\\\\\'hair and makeup\\\\\\\\\\\\\\\' from the package to be changed to something of equivalent value such as extra bottle of champagne during ceremony, and extra ribbons to tie on chairs. We also negotiated the price of the dancefloor hire. The are also willing to change the colour theme of the ceremony beach set up. The brochure has a blue theme, but i asked for it to be changed to Blue and White instead, and they did a fantastic job at it. They also changed the flower table decorations to suit our preferences.
We also negotiated a discounted room rate with breakfast for our guests attending the wedding and staying at the hotel. Tell ur friend to sign up to SPG cos he gets points for hotel stay as well as points for money spent on the wedding (food and drinks). Something like that......
Thank you once again for everything Nova. God bless you\\\\\\\\\\\\\\\".
Dear Team of The Westin Resort Nusa Dua, Bali,
We would like extend our sincere gratitude for your great service during our recent MICE Global Meeting. We received many positive feedbacks especially in regards to the food quality. The responsiveness of your team and other arrangement met our expectation. Please assist to convey our kind regards to the entire team of Bali International Convention Centre and we hope to return for another important events soon.
Dear team of The Westin Resort Nusa Dua, Bali,
We would like to express our gratitude towards your kindness, warm and intensive support during our event held at Bali International Convention Centre last week.
This event was running well and smooth with the help and great service that provided by your team. We appreciate for all the efforts and apologize if there’s any inconvenience issues happened during the event we hold. Please stay in touch and hope to work closely with you on our next event.
Thank you & regards,
Channel Development Services Manager
PT HM Sampoerna Tbk
I would like to express my gratitude to your team for making this event a success.
Prior to the events, you have accommodated to all our requirements and I am most impressed that the rooming list and transfer list is always updated despite of multiple changes. From our arrival on June 19th to June 24th, you did so much to welcome us and also initiated to go through the check list to ensure that everything is in place. The check in process has been made smooth and easy for our guests which is great. Airport transfers arrangement is great and I appreciate the initiative on attending to the requirement of the more anxious guests.
Meeting rooms are always well prepared and the tea breaks and lunch are always served on time. Despite of a small hiccup on the internet connection, the team is able to solve the problem within a short period of time which minimise the disruption and our team is thankful for that. Your team has been very professional, attentive and responsive to all our needs. I am impressed with the service provided by Westin Bali Nusa Dua and have enjoyed working with everyone. I will be happy to hold my next event there and even recommend to my colleagues.
The only complaint that we have is that there isn’t enough time to enjoy Bali!
Once again, thank you for making this event an enjoyable one. Please extend my thanks to those whom I have not get the chance to thank personally.
Regional Marketing Operations Executive
A. Menarini Asia-Pacific Pte Ltd
We are now back to the office and back to our daily working activities. On behalf of committee, we would like to say thank you for your great team support during the above event.
Please also convey our thanks to Pak Anom and the banquette team who had served for us....
Greetings from PGI...!
First of all, on behalf of the PGI team, I would like to thank you for your continuous and tireless support towards the Panasonic Digital Imaging Seminar 2013 which was held at the Westin Resort Nusa Dua, Bali.
It was such a joy to hear and to know that all of our guests are happy and enjoying the event very much. They are also enjoying themselves while staying at The Westin. It was a superb service and hospitality being provided by you and your colleague. And taking this opportunity, I would also like to apologize should there be any tension, sudden request and/or any miss conduct before and during the event.
It has been a true pleasure working with you and your team and please kindly extend my gratitude to the rest of the Westin team members.
Audio & Imaging Dept
PT. Panasonic Gobel Indonesia
Thank you so much for being a great help with the event and being a great host during my stay at the Westin. I had a great time. I look forward to coming back in the future.